Returns & Warranty
Warranty on Faulty/Defective Products
All products that are purchased from My Guitar Shop SA come with a 12 month warranty against manufacturer faults or defects. This warranty period is valid for 12 months from the date that the product was purchased from My Guitar Shop SA. Certain manufacturers/suppliers may offer extended warranties or guarantees which are longer than the 12 month period, so please check the documentation that comes with your product or the website of the manufacturer to see if it qualifies for an extended warranty.
This warranty policy only applies if the product is showing a genuine factory or manufacture fault/defect and does not apply to second hand items that were not purchased directly from My Guitar Shop SA. Should we find that the fault has arisen from negligence or wrongdoing on the customer's behalf or any other reason besides a manufacturer defect, My Guitar Shop SA will unfortunately not be able to warranty the said item.
Fault/Negligence on behalf of the customer and other reasons besides manufacturer defect may include but are not limited to the following:
- Damage as a result of using an incorrect power supply/source to power the product
- Damage as a result of using products contrary to their instruction manuals
- Damage caused by lightning or power surges
- Damage caused by misuse or abuse to the goods
- Damage from dropping the product/item
- Damage as a result of normal wear and tear/usage
Should you find that a product becomes faulty within the 12 month warranty period due to a genuine manufacturer fault, please contact us as soon as possible via email: email@example.com
We will then contact the manufacturer/supplier to arrange a warranty claim and replacement of the original product. The time that it takes to actually receive a replacement from the supplier may vary but if My Guitar Shop SA has stock on hand of the exact product, we will immediately replace the faulty one with a new one for the customer.
Returning Faulty/Defective Products within 30 Days
If a product becomes faulty within 30 days from the date that the product was purchased from My Guitar Shop SA, the customer may be eligible for a full refund. This is dependent on the nature of the particular defect that the product is showing. Should an item show any manufacturer fault or defect within the first 30 days since the purchase the customer is eligible for a full refund and My Guitar Shop SA will cover the cost of collecting
Returning/Exchanging Unwanted Products
Returning Incorrect or Damaged Items